Important: This documentation is provided for information purposes only. Please contact the dedicated Microsoft support if you are having any trouble during the process.
First, apply the Mailbox Import / Export permission.
1. Log into Exchange Admin Center and navigate to Roles> Admin roles
2. Click the Add role group.
3. Type a Name and Description for your role.
4. Under Permission, select Mailbox Import Export.
5. Assign an Admin for this role
6. Click Add role group.
Note: This can take up to 1 hour for the permissions to apply.
Recover Deleted Items
1. Navigate to Recipients > Mailboxes.
2. Select the mailbox for which you want to recover deleted messages, and click on the display name
3. Under Others, click on Recover deleted items.
4. Enter the values for each or either of the filter criteria from the drop-down lists.
6. Click Apply filter.
Once the email is restored, you can Remediate the message in the Partner Portal.